Terms & Conditions

Payments

PayPal is preferred, however cheques will also be accepted.

If you wish to pay by Cheque/Postal Order we would recommend that you get a certificate of posting (this is FREE from any Post Office), as this the only way to prove that you have posted payment. When paying by cheque, items will not be dispatched until the cheque has been cleared.  We will keep you informed of a time scale when cheques have been cleared.

Any items that are collected or hand delivered will need to either be paid for via Paypal or cash on collection/delivery.

 

Delivery 

All items ordered by 12pm Monday - Friday will be dispatched the same day, providing all items are in stock.  In the event of some items being out of stock we will only send out part orders under your instruction.  Please be advised that if you choose this option you will be charged postage on the remainder of your order.

Orders placed on Saturday or Sunday will be dispatched on Monday (providing items are available). 

If you choose to collect your items in person, please contact us first to arrange a convenient time. Tel: 07711 529945.

If you wish your items to be hand delivered, please make sure you have left a contact number for us to ring you to arrange delivery.
 

Exchanges & Returns

If for any reason the customer is unhappy with their purchase, they can return it to Balloon World for an exchange or refund, providing Balloon World receives it within 7 working days from the date of its original receipt by the customer. Returned products must be received by Balloon World in good condition and all component parts, including any promotional products that may have been included in your purchase. A note explaining the reason for return should also be enclosed. This does not affect your statutory rights. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. The delivery service you choose is at your expense and discretion. 

Once we have sent the goods out to you, you have a statutory right, known as a ‘seven day cooling off period’ to cancel your order. If you wish to take advantage of this, you must cancel your order within seven working days, starting the day after you receive the goods. 

 

Pricing & Availability

The prices of the goods are those specified on Balloon World website.  The price, as displayed, is inclusive of VAT (at the standard UK rate).  There will be an additional charge for delivery.  Orders are subject to availability.  In the event that the items are unavailable, the customer will be notified by email.

Price and availability information is subject to change without notice.